The Query Search Method

An inquiry-based approach for reference and information services

Authors

  • Vanessa Irvin East Carolina University
  • Sarah Nakashima University of Hawaii-Manoa

DOI:

https://doi.org/10.21900/j.alise.2023.1281

Keywords:

methodology, pedagogy, professional practice, reference, research

Abstract

This paper presents an inquiry-based pedagogical approach to teaching the reference interview and query search process for the reference course in the library and information science (LIS) curriculum. The Query Search Method (QSM) is a methodology grounded within a theoretical framework that synthesizes the tenets of literacy studies, critical librarianship, and librarian practitioner inquiry. In the reference course at two ALA-accredited library science programs, the QSM was employed as an iterative search process that actively applies advanced search techniques with online public access catalogs, subscription databases, bibliographic networks, web-based search engines and other online resources. The QSM can be taught in reference courses to fortify pre-service librarians with strong search skills that incorporate social skills that are socio-culturally competent with a critical lens and are immediately usable across various platforms, bridging the gap between library users’ access to and use of contemporary technologies as literate citizens in an interconnected digital world.

Author Biography

  • Sarah Nakashima, University of Hawaii-Manoa

    Sarah Nakashima is an academic librarian with Hamilton Library at the University of Hawaii at Manoa, Honolulu, Hawaii.

References

Asselin, M., & Doiron, R. (2013). Linking literacy and libraries in global communities. Taylor & Francis Group. https://doi.org/10.4324/9781315592480

Barr-Walker. J., & Sharifi, C. (2019). Critical librarianship in health sciences libraries: An introduction. Journal of the Medical Library Association (JMLA), 107(2), 258–264. https://doi.org/10.5195/jmla.2019.620

Bloome, D., Castanheira, M. L., Leung, C., & Rowsell, J. (Eds.). (2019). Re-theorizing literacy practices: Complex social and cultural contexts (1st ed.). Routledge. https://doi.org/10.4324/9781351254229

Bloome, D., Power-Carter, S., Baker, W. D., Castanheira, M. L., Kim, M., & Rowe, L. W. (2022). Discourse analysis of languaging and literacy events in educational settings: A microethnographic perspective. Taylor and Francis. https://doi.org/10.4324/9781003029779

Buba, A. A., Song, U. M., & Abdullahi, Z. M. (2021). Information literacy skills and use of e-resources by undergraduate students in Nigeria in relation to Kuhlthau’s model of Information Search Process (ISP). Library Philosophy and Practice, 1-21. https://digitalcommons.unl.edu/libphilprac/4992/

Cassell, K. A., & Hiremath, U. (2023). Reference and information services: An introduction (5th ed.). ALA Neal-Schuman.

González, N., Moll, L. C., & Amanti, C. (2006). Funds of knowledge: Theorizing practice in households, communities, and classrooms. L. Erlbaum Associates. https://doi.org/10.4324/9781410613462

Han, A., & Kim, T. H. (2021). Effectiveness of empathy enhancement programs for social workers working with older adults: A quasi-experimental study. Journal of Social Work, 21(4), 913–930. https://doi.org/10.1177/1468017320940591

Heath, S. B. (1983). Ways with words: Language, life, and work in communities and classrooms. Cambridge University Press. https://doi.org/10.1017/CBO9780511841057

Hines, S. S., & Ketchum, D. (Eds.). (2020). Critical librarianship. Advances in Library Administration and Organization. Emerald. https://doi.org/10.1108/S0732-0671202041

Hollands, N. (2006). Improving the model for interactive readers' advisory service. Reference and User Services Quarterly, 45(3), 205–212.

Houtman, E. (2013, November 6). New literacies, learning, and libraries: How can frameworks from other fields help us think about the issues? In The Library With The Lead Pipe. http://www.inthelibrarywiththeleadpipe.org/2013/new-literacies-learning-and-libraries-how-can-frameworks-from-other-fields-help-us-think-about-the-issues/

Irvin, V. (2022a). Questions learned: Employing practitioner inquiry as a CRT approach to LIS professional development. [CRT Collective - Special Issue]. Education for Information: An Interdisciplinary Journal of Information Studies, 38(4), 389–412. https://doi.org/10.3233/EFI-220050

Irvin, V. (2022b). Understanding the librarian identity: The common agency within the diversity of public librarianship. In (B. Mehra, Ed.), Social Justice Design and Implementation in Library and Information Science (pp. 47–61). Routledge. https://doi.org/10.4324/9781003129219-6

Irvin, V., & Reile, W. (2018). LINQing librarians for better practice: Using Slack to facilitate professional learning and development. Public Library Quarterly, 37(2), 166–179. https://doi.org/10.1080/01616846.2017.1396198

Kuhlthau, C. C. (2008). From information to meaning: Confronting challenges of the twenty-first century. Libri, 58, 66-73. http://ocacinformationliteracy.pbworks.com/w/file/fetch/30835148/Kuhlthau.FromInformationToMea ning.pdf

Kuhlthau, C. C., Maniotes, L. K., & Caspari, A. K. (2015). Guided inquiry: Learning in the 21st century. (2nd ed.). Libraries Unlimited.

Labaree, R. V., & Scimeca, R. (2021). Confronting the “I Don’t know”: A philosophical consideration of applying abductive reasoning to library practice. The Library Quarterly (Chicago), 91(1), 80-112. https://doi.org/10.1086/711636

Leckie, G. J., Given, L. M., & Buschman, J. (2010). Critical theory for library and information science: Exploring the social from across the disciplines. Libraries Unlimited.

Leung, S. Y., López-McKnight, J. R., Chiu, A., Ettarh, F. M., Ferretti, J. A., Morales, M. E., Williams, S., Brown, J., Cline, N., & Méndez-Brady, M. (2021). Knowledge justice: Disrupting library and information studies through critical race theory. MIT Press. https://doi.org/10.7551/mitpress/11969.001.0001

Macdonald, S., & Birdi, B. (2020). The concept of neutrality: A new approach. Journal of Documentation, 76(1), 333–353. https://doi.org/10.1108/JD-05-2019-0102

Maniotes, L. K., & Kuhlthau, C. C. (2014). The shift: From traditional research assignments to guided inquiry learning. Knowledge Quest, 43(2), 8-17.

Maxfield, D. K. (1954). Counselor librarianship at U.I.C. College & Research Libraries, 15(2), 161-179. https://doi.org/10.5860/crl_15_02_161

Mehra, B. (2019). The non-white man's burden in LIS education: Critical constructive nudges. Journal of Education for Library and Information Science (JELIS), 60(3), 198–207. https://doi.org/10.3138/jelis.2019-0012

Pahl, K., & Rowsell, J. (2006). Travel notes from the New Literacy Studies: Instances of practice. (1st ed.). https://doi.org/10.21832/9781853598630-002

Ranger, K. L. (2019). Ways of learning of information professionals: Concepts, roles, and strategies. In K. L. Ranger (Ed.), Informed learning applications: Insights from research and practice (pp. 51-65). Emerald Publishing. https://doi.org/10.1108/S0065-283020190000046006

Ravitch, S. M. (2014). The transformative power of taking an inquiry stance on practice: Practitioner research as narrative and counter-narrative. Perspectives on Urban Education, 11(1), 5–10.

Rowsell, J., Kress, G., Pahl, K., & Street, B. (2018). The social practice of multimodal reading. In D. E. Alvermann, N. J. Unrau, M. Sailors, R. B. Ruddell (Eds.), Theoretical models and processes of literacy (7th ed.), (pp. 514-532). Routledge. https://doi.org/10.4324/9781315110592-32

Tanner, M. (2017). Taking interaction in literacy events seriously: A conversation analysis approach to evolving literacy practices in the classroom. Language and Education, 31(5), 400–417. https://doi.org/10.1080/09500782.2017.1305398

Tuominen, K. (1997). User-centered discourse: An analysis of the subject positions of the user and the librarian. The Library Quarterly (Chicago), 67(4), 350–371. https://doi.org/10.1086/629971

Turner, D. (2012). Oral documents in concept and in situ, part I. Journal of Documentation, 68(6), 852–863. https://doi.org/10.1108/00220411211277073

Wilkinson, H., Whittington, R., Perry, L., & Eames, C. (2017). Examining the relationship between burnout and empathy in healthcare professionals: A systematic review. Burnout Research, 6, 18–29. https://doi.org/10.1016/j.burn.2017.06.003

Wong, M. A., & Saunders, L. (2020). Reference and information services: An introduction (6th ed.). Libraries Unlimited.

Downloads

Published

2023-09-29

Issue

Section

Juried Papers